Terms and conditions

Effective from 13-08-2024 

Article 1 - Identity of the Entrepreneur 

Name of entrepreneur: FrenzyFruit  

Business address: De Nieuwe Erven 3, 5431 NV Cuijk  

Phone number: +31622232361  

Email address: info@frenzyfruit.com  

Chamber of Commerce number: 93339895  

VAT number: NL005014474B27 

Article 2 - Applicability 

  1. These terms and conditions apply to every offer made by FrenzyFruit and to every distance contract  concluded between FrenzyFruit and the consumer.  
  2. Before the distance contract is concluded, the text of these terms and conditions will be made  available to the consumer. If this is not reasonably possible, FrenzyFruit will indicate before the  distance contract is concluded how the terms and conditions can be viewed and that they will be sent  to the consumer free of charge upon request. 

Article 3 - The Offer 

  1. The offer includes a complete and accurate description of the products and/or services offered. The  description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Obvious  mistakes or errors in the offer do not bind FrenzyFruit.  
  2. Every offer contains such information that it is clear to the consumer what rights and obligations are  attached to the acceptance of the offer. 

Article 4 - The Agreement 

  1. The agreement is concluded at the moment of acceptance by the consumer of the offer and the  fulfillment of the corresponding conditions.  
  2. If the agreement is concluded electronically, FrenzyFruit will take appropriate technical and  organizational measures to secure the electronic transmission of data and ensure a safe web  environment. If the consumer can pay electronically, FrenzyFruit will take appropriate security  measures.

Article 5 - Right of Withdrawal 

  1. The consumer can terminate an agreement regarding the purchase of a product during a reflection  period of 14 days without giving any reason. This reflection period starts on the day following the receipt  of the product by the consumer.  
  2. Exceptions to the right of withdrawal apply to products that spoil quickly, products made to the  consumer's specifications, and products that are not suitable for return due to health protection or  hygiene reasons if the seal has been broken. 

Article 6 - Prices 

  1. The prices mentioned in the offer of products or services include VAT.  
  2. The prices exclude any shipping costs unless otherwise stated. 

Article 7 - Payment 

  1. Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days after the start  of the reflection period as referred to in Article 5.  
  2. If the consumer does not pay on time, they are in default by operation of law. FrenzyFruit reserves the  right to hand over the claim for collection. 

Article 8 - Delivery and Execution 

  1. FrenzyFruit will exercise the greatest possible care when receiving and executing orders for products.  2. The place of delivery is the address that the consumer has made known to FrenzyFruit. 

Article 9 - FrenzyFruit®Friends Subscription  

Article 9.1 - Applicability* 

  1. These terms and conditions apply to the FrenzyFruit®Friends subscription and to any agreement  between FrenzyFruit® and the consumer who subscribes to the service. 
  2. Before the agreement is concluded, these terms and conditions will be made available to the  consumer. If this is not reasonably possible, FrenzyFruit® will indicate how the terms and conditions  can be accessed and that they will be sent to the consumer free of charge upon request.

Article 9.2 - Subscription 

  1. The FrenzyFruit®Friends subscription offers the consumer 24 FrenzyFruit® pouches per month at a  discounted price, including free shipping. 
  2. The membership also provides exclusive access to new products and special offers. 
  3. Additional pouches can be ordered by members at a discounted price of €4.50 per pouch instead of  €6.50. 

Article 9.3 - Payment 

  1. The first payment will be made via iDEAL. Subsequent payments will be processed through direct  debit. 
  2. The subscription fee is charged monthly and must be paid within 14 days of the invoice date. 
  3. If the consumer fails to make the payment on time, FrenzyFruit® reserves the right to suspend or  terminate the subscription. 

Article 9.4 - Delivery 

  1. The delivery of the products takes place monthly on a date specified by the consumer. 
  2. If the consumer is not at home during delivery, the courier will attempt to deliver the package to the  neighbors or make a new delivery attempt. 

Article 9.5 - Right of Withdrawal and Cancellation 

  1. The consumer has the right to cancel the subscription within 14 days of commencement without  providing any reason. 
  2. The membership can be modified or canceled at any time without cancellation fees via the  consumer's account, provided that changes are made at least 48 hours before the next scheduled  delivery. 

Article 9.6 - Complaints Procedure 

  1. FrenzyFruit® has a complaints procedure and handles complaints in accordance with this procedure. 
  2. Complaints regarding the execution of the subscription must be submitted to FrenzyFruit® in a timely  manner, fully and clearly described.