Terms and conditions
Effective from 13-08-2024
Article 1 - Identity of the Entrepreneur
Name of entrepreneur: FrenzyFruit
Business address: De Nieuwe Erven 3, 5431 NV Cuijk
Phone number: +31622232361
Email address: info@frenzyfruit.com
Chamber of Commerce number: 93339895
VAT number: NL005014474B27
Article 2 - Applicability
- These terms and conditions apply to every offer made by FrenzyFruit and to every distance contract concluded between FrenzyFruit and the consumer.
- Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, FrenzyFruit will indicate before the distance contract is concluded how the terms and conditions can be viewed and that they will be sent to the consumer free of charge upon request.
Article 3 - The Offer
- The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. Obvious mistakes or errors in the offer do not bind FrenzyFruit.
- Every offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Article 4 - The Agreement
- The agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
- If the agreement is concluded electronically, FrenzyFruit will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a safe web environment. If the consumer can pay electronically, FrenzyFruit will take appropriate security measures.
Article 5 - Right of Withdrawal
- The consumer can terminate an agreement regarding the purchase of a product during a reflection period of 14 days without giving any reason. This reflection period starts on the day following the receipt of the product by the consumer.
- Exceptions to the right of withdrawal apply to products that spoil quickly, products made to the consumer's specifications, and products that are not suitable for return due to health protection or hygiene reasons if the seal has been broken.
Article 6 - Prices
- The prices mentioned in the offer of products or services include VAT.
- The prices exclude any shipping costs unless otherwise stated.
Article 7 - Payment
- Unless otherwise agreed, amounts owed by the consumer must be paid within 14 days after the start of the reflection period as referred to in Article 5.
- If the consumer does not pay on time, they are in default by operation of law. FrenzyFruit reserves the right to hand over the claim for collection.
Article 8 - Delivery and Execution
- FrenzyFruit will exercise the greatest possible care when receiving and executing orders for products. 2. The place of delivery is the address that the consumer has made known to FrenzyFruit.
Article 9 - FrenzyFruit®Friends Subscription
Article 9.1 - Applicability*
- These terms and conditions apply to the FrenzyFruit®Friends subscription and to any agreement between FrenzyFruit® and the consumer who subscribes to the service.
- Before the agreement is concluded, these terms and conditions will be made available to the consumer. If this is not reasonably possible, FrenzyFruit® will indicate how the terms and conditions can be accessed and that they will be sent to the consumer free of charge upon request.
Article 9.2 - Subscription
- The FrenzyFruit®Friends subscription offers the consumer 24 FrenzyFruit® pouches per month at a discounted price, including free shipping.
- The membership also provides exclusive access to new products and special offers.
- Additional pouches can be ordered by members at a discounted price of €4.50 per pouch instead of €6.50.
Article 9.3 - Payment
- The first payment will be made via iDEAL. Subsequent payments will be processed through direct debit.
- The subscription fee is charged monthly and must be paid within 14 days of the invoice date.
- If the consumer fails to make the payment on time, FrenzyFruit® reserves the right to suspend or terminate the subscription.
Article 9.4 - Delivery
- The delivery of the products takes place monthly on a date specified by the consumer.
- If the consumer is not at home during delivery, the courier will attempt to deliver the package to the neighbors or make a new delivery attempt.
Article 9.5 - Right of Withdrawal and Cancellation
- The consumer has the right to cancel the subscription within 14 days of commencement without providing any reason.
- The membership can be modified or canceled at any time without cancellation fees via the consumer's account, provided that changes are made at least 48 hours before the next scheduled delivery.
Article 9.6 - Complaints Procedure
- FrenzyFruit® has a complaints procedure and handles complaints in accordance with this procedure.
- Complaints regarding the execution of the subscription must be submitted to FrenzyFruit® in a timely manner, fully and clearly described.